RETURNS

UNUSED AND UNBURNED CANDLES IN ORIGINAL CONDITION MAY BE RETURNED. RETURN REQUESTS MUST BE MADE WITHIN 30 DAYS OF DELIVERY.

EMAIL INFO@OBJECT-SYSTEM.COM BEFORE RETURNING AN ITEM. UNAUTHORIZED RETURNS MAY NOT BE ACCEPTED.

FOR STANDARD RETURNS, RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE.

USED CANDLES CANNOT BE RETURNED FOR SCENT PREFERENCE OR NORMAL VARIATION.

IF A CANDLE IS DAMAGED, DEFECTIVE OR INCORRECTLY FULFILLED, CONTACT US SO WE CAN REVIEW THE ORDER.

REPORT DAMAGE, DEFECTS OR FULFILLMENT ERRORS WITHIN 7 DAYS OF DELIVERY.

KEEP THE CANDLE, SHIPPING LABEL AND PACKAGING UNTIL THE REVIEW IS COMPLETE.

INCLUDE PHOTOGRAPHS OF THE CANDLE, EXTERIOR PACKAGING AND SHIPPING LABEL.

WHEN AN ORDER IS CONFIRMED AS DAMAGED, DEFECTIVE OR INCORRECT, OBJECT / SYSTEM WILL COVER ANY REQUIRED RETURN SHIPPING AND PROVIDE THE APPROPRIATE REPLACEMENT OR REFUND.

APPROVED REFUNDS ARE RETURNED TO THE ORIGINAL PAYMENT METHOD WHEN AVAILABLE.

FOR RETURNED ITEMS, REFUNDS ARE ISSUED WITHIN 3 BUSINESS DAYS AFTER THE RETURN IS RECEIVED AND APPROVED.

BANK AND PAYMENT-PROVIDER PROCESSING TIMES MAY DELAY WHEN THE REFUND APPEARS AFTER IT HAS BEEN ISSUED.

INCLUDE THE ORDER NUMBER, REASON FOR THE REQUEST AND SUPPORTING PHOTOGRAPHS WHEN APPLICABLE.

INFO@OBJECT-SYSTEM.COM