Shipping policy

SHIPPING

ORDERS ARE PROCESSED AND SHIPPED FROM PHOENIX, ARIZONA.

01 / PROCESSING

ORDERS ARE TYPICALLY PROCESSED WITHIN 2–3 BUSINESS DAYS. PROCESSING TIMES MAY BE LONGER DURING HIGH-VOLUME PERIODS.

YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED.

02 / SHIPPING RATES

SHIPPING RATES ARE CALCULATED AND DISPLAYED AT CHECKOUT.

FREE STANDARD SHIPPING IS AVAILABLE ON U.S. ORDERS OF $100 OR MORE.

03 / DELIVERY

DELIVERY ESTIMATES PROVIDED AT CHECKOUT OR BY THE CARRIER ARE ESTIMATES AND ARE NOT GUARANTEED.

OBJECT / SYSTEM IS NOT RESPONSIBLE FOR CARRIER DELAYS AFTER AN ORDER HAS BEEN SHIPPED.

04 / ADDRESS CHANGES

REVIEW YOUR SHIPPING ADDRESS BEFORE COMPLETING YOUR ORDER. IF YOU NOTICE AN ERROR, CONTACT INFO@OBJECT-SYSTEM.COM AS SOON AS POSSIBLE. ONCE AN ORDER HAS SHIPPED, WE MAY NOT BE ABLE TO CHANGE OR REDIRECT IT.

05 / DAMAGE OR FULFILLMENT ERRORS

REPORT DAMAGED, DEFECTIVE OR INCORRECTLY FULFILLED ORDERS WITHIN 7 DAYS OF DELIVERY.

KEEP THE CANDLE, SHIPPING LABEL AND PACKAGING UNTIL THE REVIEW IS COMPLETE. INCLUDE PHOTOGRAPHS OF THE CANDLE, EXTERIOR PACKAGING AND SHIPPING LABEL WHEN CONTACTING US.